Contact the practice
Commonfield Road Surgery - Myrtle Group
156 Commonfield Road
Woodchurch
Merseyside
CH49 7LP
Telephone: 0151 677 0016
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
At weekends and every evening after 18:30 the Wirral GP Out of Hours Service covers your medical needs. This is the NHS 111 number.
There are also the walk-in centres. They provide assessment, treatment and advice for minor injuries and illnesses including:
- Infection and rashes
- Emergency contraception and advice
- Bruises
- Burns and strains
- Blood pressure checks
- Coughs, colds and flu-like symptoms
- Sore throats and earache
- Hayfever, bites and stings
- Minor cuts and wounds – wound care and dressings
- Skin complaints – rashes, sunburn, headlice
- Smoking cessation support
- Stomach ache, indigestion, constipation, vomiting and diarrhoea
- Women’s health problems, e.g. thrush, menstrual advice
- Men’s health problems
- Muscle and joint injuries – strains and sprains*
- Suturing*
- X-Ray*
*These services are only available at Victoria Central Walk-in Centre and the Minor Injuries Unit.
For more information about walk-in centres, please click :
https://www.wchc.nhs.uk/services/minor-injuries/
You should not attend the Accident & Emergency Department unless you experience a serious accident or an emergency situation. The use of this department for minor conditions is an inappropriate use of NHS funds.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Physical accessibility
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.
Compliments and Complaints
If you would like to provide us with some feedback following a recent visit to the Practice please use this form – Compliments Form.
How to make a Complaint
We strive to provide good, safe, timely medical care, but there may be times when you feel this has not happened. Our in-house complaints procedure gives us the opportunity to listen to your concern, investigate where appropriate and respond. The procedure is not able to deal with questions of legal liability or compensation but we hope you will use it to allow us to investigate, explain and correct any mistakes where this is necessary.
If you would like to give feedback without making a formal complaint, please click here.
You can make a formal complaint by completing the form below, or writing to ‘Complaints manager, Myrtle Group, 270 Telegraph Road, Heswall, Wirral. CH60 7SG’.
PALS can offer independent advocacy on 0800 054 2137.
As from April 2013 the practice is regulated by the Care Quality Commission.
You can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at www.cqc.org.uk.
