Patient Rights

Attending a busy GP Practice as a patient can be an anxious and worrying time for you. We aim to make your time here as short and as simple as possible and the following should help to explain what you, as a patient, can expect from our staff and what we, the staff, can expect from you.

Your Doctor’s Responsibilities

To treat you with respect and courtesy at all times
To treat you as an individual, and to discuss with you the care and treatment we can provide
To give you full information on the services we offer
To give you the most appropriate care by suitably qualified staff
To provide you with emergency care when you need it
To refer you to a suitable Consultant when necessary
To give you access to your health records, subject to any limitations in the law

Your Responsibilities as a Patient

To treat all staff with respect and courtesy at all times
To tell us if you are unsure about the treatment we are offering you
To ask for a home visit only when you are unable to attend the Practice through illness or infirmity
To request such a visit before 10.00 am, if possible
To ask for an out-of- hours visit only when necessary
Please ensure that you order your repeat medication in plenty of time allowing 48 working hours for your request to be processed
To keep to your appointment time (note: if you are more than 10 minutes late for your appointment you may not be seen)
To notify us at least 24 hours prior to an appointment if you cannot attend
To notify us of any changes to your personal details (e.g. name, address, telephone number, mobile numbers etc).

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

Further information and guidance about Patient Advice and Liaison Service from NHS UK